If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply return the item and we will replace it with the correct one. We will pay your return postage costs.
If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 14 days of their receipt, in the original packaging and in a saleable condition. We regret, however, that we cannot, in this case, refund return postage costs.
Out of Stock Items
Sometimes, items are, for a variety of reasons, temporarily out of stock. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you do opt to await new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the part order. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.
Limitation of Liability
The PaperShed's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of The PaperShed for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
If you are a business customer The PaperShed shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
